Shipping policy
Shipping Policy for Apollo Motorsport
At Apollo Motorsport, we are committed to getting your orders to you as quickly and efficiently as possible. Please read our shipping policy carefully to understand how we handle processing and shipping for your orders.
1. Processing Time
We strive to process and ship all orders in a timely manner. However, please note that some items sold on our site are made to order. Due to demand, certain products may require additional production time, which can result in backorders or delays. We ask for your patience as we work to ensure the quality of each product.
- Standard Processing Time: Most orders will be processed within 2-5 business days. However, please allow up to 15 business days from the date of your order for shipping information, especially if the item is made to order or is temporarily out of stock.
2. Back Orders and Delays
If the item you ordered is temporarily out of stock or experiencing high demand, it may be placed on backorder. In this case, we will notify you promptly and provide an estimated ship date. If the backorder delay is substantial, we will offer you the option to cancel your order or wait for the item to become available.
3. Shipping Methods
We offer a variety of shipping options at checkout, including standard and expedited services. Shipping fees are calculated based on your order's weight, dimensions, and shipping address.
Please note: shipping times may vary depending on the carrier and your location. Expedited shipping does not guarantee faster processing times; it only affects the delivery time once your order has been processed and shipped.
4. Shipping Confirmation
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information. Please allow up to 24 hours for the tracking information to update.
5. Shipping Rates
Shipping rates are calculated at checkout and will depend on the delivery address and the size/weight of your order. All shipping costs are the responsibility of the customer, unless otherwise stated (e.g., during promotional events).
6. Delivery Times
Please note that delivery times are estimates and can vary due to unforeseen circumstances, including carrier delays, weather conditions, or other factors outside of our control. Apollo Motorsport is not responsible for any delays once the package has been handed over to the shipping carrier.
7. International Shipping
Currently, we only offer shipping within the United States. If you are located outside of the U.S. and wish to place an order, please contact our customer support team to inquire about potential international shipping options.
8. Damaged or Lost Packages
If your order arrives damaged or if you believe your package has been lost, please contact us immediately at [Insert Contact Email] or [Insert Phone Number]. We will work with you and the carrier to resolve the issue as quickly as possible. Please note that claims for damaged or lost packages must be reported within 7 days of delivery.
9. Address Accuracy
Please ensure that your shipping address is entered correctly at the time of checkout. Apollo Motorsport is not responsible for delays or issues caused by incorrect or incomplete addresses provided by the customer.
10. Contact Us
If you have any questions or concerns about shipping or delivery, please don't hesitate to contact our customer service team at:
Apollo Motorsport
Email: apollomotorsportstore@gmail.com
Thank you for shopping with Apollo Motorsport! We appreciate your patience and understanding as we work to deliver your products in the fastest and safest way possible.